Field Service Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee and direct field service operations, guaranteeing safe, timely, and exceptional execution of on-site activities.

• Strategically plan and optimize field resources, which include Field Service Engineers (FSEs), tools, equipment, and manpower.

• Supervise the mobilization and demobilization of resources in line with project timelines, budgets, and resource utilization to ensure successful project outcomes.

• Offer technical and operational assistance to field teams and promptly address site-related issues.

• Ensure adherence to company policies as well as environmental, health, safety, and quality (EHSQ) standards.

• Collaborate with Project Management, Engineering, Supply Chain, Tendering, Sales teams, and Immigration specialists to facilitate project execution.

• Establish and nurture strong customer relationships by managing communications and resolving service-related challenges.

• Identify potential project risks and execute suitable mitigation and contingency strategies.

• Ensure the timely and precise completion of site documentation, reports, and timesheets.

• Mentor and develop field personnel through performance management and ongoing learning opportunities.

• Propel continuous improvement initiatives aimed at enhancing operational efficiency and service delivery.

• Recognize additional service opportunities and assist in managing variation orders (VOs) and claims.

⛳️ Requirements

• Bachelor's Degree in Engineering or a related technical field, or equivalent experience.

• 5–10 years of experience supervising work teams in a similar role within the Transmission & Distribution (T&D) industry.

• Solid business acumen, including market knowledge relevant to the field and international exposure.

• General understanding of Transmission & Distribution systems.

• Familiarity with GIS, AIS+GCB, and Transformer equipment.

• Knowledge of electrical regulations.

• Understanding of financial metrics, including costing and estimation.

• Awareness of immigration processes for cross-border operations.

• Willingness to travel to customer sites when necessary.

🏝️ Benefits

• Relocation Assistance Provided: No