Performance Loss Prevention Online Investigator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conduct investigations into cases of fraud and loss within the parcel delivery network.

• Analyze extensive amounts of internal and external data to detect suspicious activities, trends, and potential fraud.

• Examine client escalations and disputes, including parcels reported as undelivered.

• Utilize internal tools, open-source information, and social media platforms to assist in investigations.

• Collect evidence and create clear, organized investigation reports and case files.

• Oversee investigation cases from initial detection to the completion of actions.

• Identify fraud hotspots, emerging trends, and new methods of fraud.

• Assist the National Loss & Claims Performance Manager in enhancing the visibility of fraud, loss, and claims.

• Collaborate with Operations, Analytics, Performance, and Loss Prevention teams to uncover vulnerabilities and implement preventive measures.

• Provide regular updates and recommendations to management regarding evolving fraud risks.

• Support internal or external investigations that have been escalated to management, legal teams, or law enforcement.

• Contribute to the development of fraud awareness, guidance, and preventive strategies throughout the network.

• Investigate how new technology, automation, and AI can enhance efficient fraud detection and investigation.

⛳️ Requirements

• Previous experience or substantial knowledge of fraud, ideally acquired over several years in an investigative, analytical, or fraud-focused position.

• Strong investigative abilities and an inherently curious mindset.

• Capability to see beyond the obvious, recognize unusual patterns, and think creatively about how fraud might occur.

• Strong analytical skills with confidence in handling large datasets.

• Ability to interpret data and translate findings into actionable recommendations.

• Excellent online research and navigation skills, especially across social media and open-source platforms.

• Proficient in Excel and broader Microsoft Office applications.

• Skill in producing clear, detailed investigation reports and effectively communicating findings.

• Confidence in engaging with stakeholders at various levels within the organization.

• Exceptional attention to detail while managing multiple cases and competing priorities.

• Proactive, self-motivated approach with the ability to work promptly.

• Interest in new fraud techniques, technology, and emerging trends.

• Experience with Databricks is advantageous but not essential.

• Relevant fraud experience; experience in parcel, logistics, or Loss Prevention is not mandatory.

🏝️ Benefits

• A flexible working environment.

• The opportunity to investigate a diverse and evolving range of fraud and loss cases.

• Exposure to teams across Operations, Analytics, Performance, and Loss Prevention.

• The chance to have a direct impact on how we identify and prevent fraud within our network.

• Opportunities to explore new technology, automation, and AI as our fraud prevention strategies evolve.

• A dynamic environment where your analyses and investigations can lead to significant business outcomes.

• Competitive salary, benefits, and wellbeing support.