Per Diem RN, Triage

This is a fully remote position, open to applicants in Florida.

📋 Description

• Offer telephonic assistance to patients and their families.

• Build and sustain positive relationships with team members, patients/families, and referral resources.

• Manage after-hours phone calls, addressing callers’ needs with exceptional customer service.

• Provide telephone guidance and education tailored to patient requirements.

• Address telephone inquiries regarding Chapters Health System’s services and clarify service benefits.

• Collect essential information and documentation to keep patient records complete, current, and accurate.

• Input data into tracking systems, including patient referral files within the EMR.

• Comfort patients and families over the phone, identify solutions, and determine when an in-person visit is necessary.

• Organize in-person visits when required or requested.

• Support patients and families in reaching their desired comfort levels.

• Utilize appropriate support and expert resources to address complex situations.

• Record patient/family interactions in the EMR and liaise with the Interdisciplinary Group.

• Immediately report technical issues and resolve them within 30 minutes or escalate to an IPU/Resource Center as instructed.

• Report to a designated company location during emergencies to maintain service continuity.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Candidates must possess and maintain any required licenses or certifications for the state where they will be working.

• Ability to apply for/obtain a license to practice as an RN in Washington D.C. within 30 days of hire.

• Minimum of one (1) year of nursing experience.

• Prior experience with an EMR/EHR system.

• Proficient in verbal and written communication in English.

• Reliable transportation to meet patient needs.

• Strong critical decision-making and problem-solving abilities.

• Excellent clinical and assessment skills.

• Capability to operate equipment with visual and auditory mechanisms.

• Exceptional time management skills, with the ability to prioritize tasks to meet patient service standards and deadlines.

• Proficiently handle stressful situations in a calm and professional manner while providing outstanding customer service.

• Strong skills in patient service, information-seeking, probing, listening, understanding, and responding.

• Accurate knowledge transfer abilities.

• Navigate in a fast-paced environment while utilizing interpersonal skills to enhance caller reassurance and patient visits.

• Work collaboratively in a team-oriented environment.

• Demonstrate a sense of urgency in daily work tasks.

• Proficient in computer operations, MS Office applications, online research, data entry, and navigation.

• Availability for shifts that accommodate extended hours of operation.

• Capability to perform sedentary work with frequent interruptions.

• Manage emotional stress while working with terminally ill patients and their families.

• Execute essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.

• Successfully complete competency requirements for this role.

• Consent to drug and/or alcohol testing following a conditional offer and adhere to the Drug-Free Workplace Policy.

• Maintain ongoing eligibility through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with company matching.

• Paid time off and holidays.

• Opportunities for professional development and continuing education.

• Supportive work environment focused on employee well-being.