Per Diem RN, Triage

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver telephonic support to both patients and their families.

• Develop and sustain positive relationships with team members, patients/families, and referral sources.

• Triage after-hours calls and ensure that callers' needs are efficiently addressed.

• Offer telephone advice and education tailored to patient needs.

• Manage telephone inquiries concerning Chapters Health System’s services in a prompt, courteous, and effective manner.

• Actively promote and clearly communicate the advantages of Chapters Health System’s services.

• Collect essential information and documentation to maintain complete, current, and accurate patient records.

• Enter and monitor patient referral information in the electronic medical record (EMR).

• Provide reassurance to patients and families via phone, assist with solutions, and identify when an in-person visit is necessary.

• Organize in-person visits as needed or upon request.

• Support patients and families in achieving their desired comfort levels.

• Utilize available support, expert resources, or personnel to resolve complex situations.

• Document patient/family contact information in the EMR and coordinate with the Interdisciplinary Group (IDG).

• Immediately report technical issues not related to company equipment or network to leadership and resolve them within 30 minutes; escalate to an IPU or Resource Center if instructed.

• In emergencies, report to a company-designated location, potentially ahead of schedule, and remain overnight based on the duration of the emergency.

• Execute additional duties as assigned.

• Represent the Company in a professional manner while adhering to applicable regulations, policies, confidentiality, safety, quality improvement, research, education, and professional development practices.

⛳️ Requirements

• Availability for nights and weekends.

• A year of hospice experience in the field is preferred.

• Candidates must hold and maintain any required licenses or certifications pertinent to the state of employment; specific licensure requirements must be fulfilled within 30 days of hire.

• Ability to apply for and obtain an RN license to practice in Washington D.C. within 30 days of hire.

• A minimum of one (1) year of nursing experience; hospice or hospital experience is preferred.

• Previous experience with an EMR/EHR system is required.

• Proficiency in English communication (both verbal and written); bilingual in Spanish is preferred.

• Reliable transportation to meet patient needs.

• Excellent critical decision-making and problem-solving abilities.

• Strong clinical and assessment skills.

• Capability to use equipment with visual and auditory mechanisms.

• Excellent time management skills with the ability to prioritize tasks to meet patient service standards and deadlines.

• Ability to manage stressful situations in a professional and calm manner while providing exceptional customer service.

• Strong patient service skills.

• Proficient information-seeking and probing skills.

• Accurate knowledge transfer capabilities.

• Effective listening, understanding, and responding skills.

• Ability to navigate in a fast-paced environment, using interpersonal skills to maximize caller reassurance and patient visits.

• Ability to work collaboratively within a team environment.

• Ability to demonstrate a sense of urgency in daily tasks.

• Proficient in computer operations; skilled in MS Office applications, online research, data entry, and navigation.

• Available to work shifts that accommodate extended hours of operation as scheduled.

• Capable of performing sedentary work with frequent interruptions.

• Ability to handle the emotional stress associated with caring for terminally ill patients and their families.

• Ability to fulfill the essential functions and physical requirements of the position, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.

• Successfully complete competency requirements for this position.

• Consent to drug and/or alcohol testing following a conditional offer and maintain ongoing compliance with the Drug-Free Workplace Policy.

• Eligibility for Florida Care Provider Background Screening Clearinghouse is required for employees providing services for Florida affiliates.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plans with company match.

• Professional development opportunities.

• Paid time off and holiday pay.

• Flexible scheduling options.