Per Diem Member Services Specialist – PACE Program

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the initial point of contact for Hope PACE or the Adult Day Health Center.

• Assist the designated team with daily operations.

• Manage phone call triage and appropriately route messages.

• Carry out administrative and clerical tasks, including filing and managing office supplies.

• Oversee client schedules and proactively address future needs.

• Input and update patient care information, demographics, timesheets, care plans, reports, referrals, admissions, and statistical data.

• Create and distribute accurate reports and updates on information changes.

• Engage and collaborate with the interdisciplinary team regarding patient and family care.

• Schedule and confirm participant appointments with external providers.

• Deliver exceptional customer service to both internal and external stakeholders.

• Document IDT minutes, refresh agendas, and monitor periodic assessments.

• Facilitate the delivery of paperwork with HIM and external providers.

• Receive, verify, review, interpret, and organize PACE referrals.

• Aid in the PACE intake process and conduct informational visits for potential enrollees.

• Participate in quality improvement initiatives, interdisciplinary and management meetings, marketing efforts, and special projects.

• Assist in the development of care plans and the coordination of 24-hour care delivery.

• Represent the organization professionally and perform any other assigned tasks.

⛳️ Requirements

• High School Diploma.

• A valid State ID is required.

• Completion certification for Alzheimer's Disease and Related Dementias Training from the Florida Department of Elder Affairs.

• Minimum of 2 years of previous secretarial experience is mandatory.

• Experience in a medical office and familiarity with medical terminology is essential.

• Strong customer service skills are necessary.

• Proficiency in MS Word and general computer skills is required.

• Ability to quickly adapt to new computer programs.

• Agreement to undergo drug and/or alcohol testing following a conditional job offer.

• Commitment to ongoing compliance with the Drug-Free Workplace Policy.

• Verification of eligibility through the Florida Care Provider Background Screening Clearinghouse after a conditional job offer and sustained eligibility thereafter.

🏝️ Benefits

• Flexible part-time/per diem work arrangement.