PeopleSoft Lead

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver comprehensive support at L1, L2, and L3 levels for PeopleSoft applications

• Address incidents and manage tickets using Jira or equivalent tools

• Execute routine and critical maintenance tasks, such as Oracle certificate management, PeopleSoft updates, and CPU patch applications

• Implement Oracle-provided bug fixes through Change Assistant

• Administer, configure, and troubleshoot domains for Application Server, Process Scheduler, and Web Server

• Assist in the setup of clustering, load balancing, and failover mechanisms

• Oversee project migrations utilizing the STAT tool

• Conduct PeopleSoft environment refreshes, including file server updates

• Recreate domains for Application, Web, and Process Scheduler

• Maintain catalogs and documentation for environments

• Perform debugging, tracing, troubleshooting, and root-cause analysis for PeopleSoft across cloud platforms

• Configure and manage Elasticsearch

• Support the configuration of Integration Broker and Single Sign-On (SSO) implementations

• Generate security access reports across various environments

• Assist with Oracle database backup management and basic application performance tuning

⛳️ Requirements

• 3 to 5 years of experience in PeopleSoft Administration support

• At least 6 years of demonstrated experience in PeopleSoft Administration, architecture, and support

• Extensive experience providing L1, L2, and L3 support for PeopleSoft applications

• Proven ability to resolve incidents and manage tickets using Jira or similar systems

• Fundamental understanding of Oracle Database management and application-level performance tuning

• Experience managing PeopleSoft environments on contemporary cloud platforms (preferred)

• In-depth knowledge of PeopleTools Metadata (preferred)

• Proficiency in spoken English at an advanced level

• Proficiency in spoken Spanish at an advanced level

• Strong understanding of PeopleSoft architecture, including Application, Web, and Process Scheduler servers

• Practical experience with Change Assistant, STAT migration tool, and Jira or comparable ticketing systems

• Proven capability to configure and troubleshoot Integration Broker and SSO

• Experience in configuring and managing Elasticsearch within a PeopleSoft framework

• Knowledge of Oracle Database backup processes and application-level performance tuning

• Strong analytical skills, resilience, and a proactive attitude towards learning, problem-solving, system health, and maintenance

🏝️ Benefits

• Opportunities for continuous learning and professional development

• Exposure to impactful projects and intricate engineering challenges

• Collaboration within a global network of expertise

• A dynamic and forward-thinking work environment

• Employer prioritizes employee growth