Patient Access Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the preparation and submission of prior authorization requests for insurance.

• Monitor the status of authorizations using Availity and other payer systems.

• Conduct follow-up calls with payers and document updates to avoid delays in authorization.

• Efficiently advance cases through the authorization process while ensuring high-quality documentation.

• Keep accurate records of cases in Salesforce CRM and other internal tracking systems.

• Collaborate with providers and internal teams to gather any missing authorization documentation.

• Communicate with patients about the status of their authorizations and outline next steps.

• Prepare and file authorization appeals following any denials.

• Identify opportunities to enhance authorization submissions in line with payer requirements.

• Complete all tasks in accordance with HIPAA regulations and company policies.

⛳️ Requirements

• A remote working environment that offers a quiet and secure workspace.

• 1–3 years of experience in healthcare administration, patient access, or insurance verification.

• Familiarity with prior authorization workflows and payer requirements.

• Preferred experience with Availity or similar payer authorization portals.

• Experience with Salesforce or comparable CRM systems.

• Capability to manage cases with both urgency and precision.

• Excellent written and verbal communication skills.

• Ability to work independently while also contributing to a collaborative team environment.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Benefits and equity are included as part of the position.

• Flexible remote work arrangement.