People Operations Manager

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Align personnel strategies with the operational and departmental objectives across collision repair centers, the Support Center, and 360ALIGN locations.

• Provide guidance to leadership regarding workforce planning, organizational structure, and teammate engagement.

• Utilize data, trends, site assessments, and HR systems to pinpoint opportunities in retention, performance, and workplace culture.

• Foster teammate engagement and retention through effective communication, recognition programs, and a positive company culture.

• Maintain a visible presence within assigned shops and deliver field-level support.

• Assist with recruiting and onboarding processes for designated locations.

• Identify training needs, organize learning opportunities, and facilitate leadership development.

• Manage HRIS (Paycom), handle teammate lifecycle changes, onboarding, documentation, compliance tracking, and policy maintenance.

• Ensure the accuracy of teammate data across systems and HRIS.

• Oversee SOPs, policy documentation, and SharePoint resources.

• Lead and address employee relations matters, including investigations, conflict resolution, and corrective actions.

• Mentor leaders on documentation practices, communication strategies, and performance management.

• Guarantee compliance with federal, state, and local employment laws as well as internal policies.

• Handle unemployment claims and represent the company during hearings as necessary.

• Prepare documentation and engage in audits, hearings, or investigations.

• Assist with benefits enrollment, leave administration, and related inquiries.

• Generate and analyze HR reports and dashboards to aid leadership decision-making.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• At least 7 years of progressive HR experience.

• Preferably experienced in a multi-site or field-based setting.

• SHRM-CP or PHR certification is preferred but not mandatory.

• Demonstrated success in establishing strategic partnerships with operational leadership.

• Strong skills in employee relations, conflict resolution, and coaching.

• Excellent interpersonal, communication, and analytical skills.

• Ability to connect with and build relationships with teammates at all levels.

• Strong organizational and problem-solving skills with a keen attention to detail.

• Proficient in HRIS systems, such as Paycom, and the Microsoft Office Suite.

• A valid driver’s license and a clean driving record are required.

• Willingness to travel regularly to assigned locations as business needs dictate.

• Experience in the collision repair or automotive industry is preferred.

🏝️ Benefits

• 50-75% travel within the assigned market.

• Support for benefits enrollment.

• Assistance with leave administration, including FMLA, ADA, and COBRA.

• Opportunities for professional and leadership development.

• Travel to assigned locations as business needs require.