People Operations Manager

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Align human resource strategies with the operational and departmental objectives across collision repair centers, the Support Center, and 360ALIGN locations.

• Provide guidance to leadership on workforce planning, organizational structure, and teammate engagement.

• Utilize data, trends, site visits, and HR systems to pinpoint areas for retention, performance, and cultural enhancements.

• Foster teammate engagement and retention through effective communication, recognition, and a positive company culture.

• Deliver field-level support and maintain a visible presence within designated shops.

• Assist with recruiting and onboarding processes for assigned locations.

• Determine training requirements, organize learning opportunities, and promote leadership development.

• Mentor leaders and reinforce accountability, engagement, and professional growth.

• Manage HRIS (Paycom), including teammate lifecycle changes, onboarding, documentation, compliance tracking, and policy upkeep.

• Ensure accuracy of teammate information and HRIS data.

• Maintain standard operating procedures (SOPs), policy documentation, and SharePoint resources.

• Lead and resolve employee relations matters, conduct investigations, mediate conflicts, and implement corrective actions.

• Guide leaders on documentation, communication, and performance management protocols.

• Ensure adherence to federal, state, and local employment laws as well as internal policies.

• Handle unemployment claims and represent the company during hearings as necessary.

• Prepare necessary documentation and take part in audits, hearings, or investigations.

• Assist with benefits enrollment, leave management, and related inquiries.

• Generate and analyze HR reports and dashboards to support leadership decisions.

• Carry out special projects and other related responsibilities as required.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• At least 7 years of progressive HR experience.

• Experience in a multi-site or field-based setting is preferred.

• SHRM-CP or PHR certification is desirable but not mandatory.

• Demonstrated success in establishing strategic partnerships with operational leadership.

• Strong skills in employee relations, conflict resolution, and coaching.

• Exceptional interpersonal, communication, and analytical skills.

• Capability to build rapport with teammates at all levels of the organization.

• Strong organizational and problem-solving abilities with keen attention to detail.

• Proficient in HRIS systems, such as Paycom, and Microsoft Office Suite.

• Valid driver’s license and a clean driving record.

• Willingness to travel regularly to assigned locations as required by business needs.

• Experience in the collision repair or automotive industry is a plus.

🏝️ Benefits

• Support for benefits enrollment.

• Assistance with leave administration (FMLA, ADA, COBRA).

• 50–75% travel across the assigned market.