People Operations Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Redesign and spearhead the global People Operations operating model for a rapidly expanding international business.

• Identify and execute process automation, AI solutions, workflows, and advanced HR technology.

• Develop an intuitive, responsive, and seamless support experience for employees and managers.

• Oversee global service delivery through governance, operational controls, and performance metrics.

• Build and manage a high-performing global People Operations team.

• Collaborate with HR, People Technology, IT, Finance, Legal, and business leaders on operational challenges and complex initiatives.

• Utilize operational metrics and workforce insights to identify trends, anticipate risks, and inform decisions.

• Act as the senior escalation point for intricate People Operations issues.

• Design resilient operations that can scale with organizational growth, new markets, and evolving business needs.

• Promote continuous improvement and challenge existing processes and assumptions.

⛳️ Requirements

• Proven experience in leading a global People Operations, HR Operations, or Shared Services function.

• Background in transforming, simplifying, redesigning, and scaling operations and processes.

• Passionate about AI, automation, and the future of work.

• Capability to balance strategic thinking with hands-on execution.

• Strong decision-making skills and sound judgment in ambiguous situations.

• Ability to reconcile employee experience, compliance, and business requirements.

• Experience in building high-performing teams that embrace change.

• Strong influencing skills to engage senior stakeholders and foster cross-functional partnerships.

• Proficiency in using data to drive decisions while applying professional judgment.

• Experience leveraging HR technology to enhance employee experiences.

• Familiarity with implementing AI-enabled workflows within HR or business operations.

• Experience with tools such as HiBob, SmartRecruiters, Ashby, Google Workspace, Slack, or other contemporary People technology.

• Experience leading global shared services or service delivery transformations.

• Skilled in designing operational dashboards and executive reporting.

• Exposure to service design, organizational design, or employee experience initiatives.

• Experience in a high-growth international technology company.

🏝️ Benefits

• Remote work.

• Employee-centric work environment.

• Global and cross-functional collaboration.

• Commitment to diversity, equity, and inclusion.

• Culture of employee growth and development.

• Trust, respect, and recognition as a Most Loved Workplace.