People Operations Analyst – Manager

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Design and document the complete employee lifecycle from start to finish: onboarding, offboarding, transfers, promotions, and leaves, ensuring that every process has an assigned owner, a documented workflow, and a feedback mechanism.

• Identify areas where the People team and our HR Business Partners lose efficiency, redesign workflows to reclaim that time, and substantiate improvements with before-and-after metrics.

• Take ownership of our HRIS (Rippling) as the main system administrator: configure, integrate, and automate processes to eliminate manual, transactional tasks.

• Develop playbooks, templates, and self-service options that empower HR Business Partners and managers to manage operational tasks without needing to escalate issues.

• Implement a structured change management process for people systems and procedures: request, test, implement, and refine changes to avoid ad hoc modifications.

• Ensure compliance in People Operations: manage I-9 and E-Verify processes, state registrations, labor-law postings, policy updates, records management, and audit preparedness.

• Act as the escalation point for complicated employee situations that involve multiple systems.

• Measure the function's performance: establish baseline HR Business Partner administrative time, process cycle durations, manual steps, and system usage, and report on these metrics.

• Collaborate across departments with Total Rewards, Recruiting, Benefits, and People Data to ensure operational processes, systems, and employee experiences are aligned.

⛳️ Requirements

• 4 to 8 years of experience in People Operations, HR Operations, or a role focused on operational generalist tasks, preferably in a high-growth technology or SaaS environment.

• Experience with HRIS administration (familiarity with Rippling is an advantage; equivalent experience with Workday, BambooHR, or Personio is acceptable).

• Proficient in process design: capable of mapping workflows, identifying bottlenecks, and reconstructing them for enhanced efficiency.

• Possess an automation and tooling mindset: you build from foundational principles and are motivated to reduce manual work.

• Data literacy: able to extract, interpret, and act on operational metrics independently without relying on a data team for foundational insights.

• Basic understanding of multi-state US employment regulations.

• Exceptional written communication skills: capable of drafting process documentation that is easy for anyone to understand and follow.

• Strong operational discipline and judgment: attentive to detail and deadlines, with the discernment to know when to adhere to procedures and when to escalate issues.

• Nice to Have: Experience with HRIS implementation or full-cycle deployments. PHR, SPHR, or SHRM-CP certification. Background in multi-state or multi-entity operations. Experience enabling HR Business Partners in a partnership model.

🏝️ Benefits

• Flexible PTO: We provide non-accrual PTO along with 11 company holidays.

• Comprehensive health benefits plan at no cost to employees: covering Medical, Dental, Vision, and an HSA match.

• Family Leave: All employees are entitled to 12 weeks of fully paid parental leave. Birthing parents can access an additional 6-8 weeks for physical recovery.

• Fertility & Family Benefits: We have partnered with Maven, a full digital health benefit for starting and expanding families. Flock offers a $50,000 lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses.

• Spring Health: Access to a range of mental health benefits through Spring Health, including therapy, coaching, medication management, and personalized digital tools.

• Caregiver Support: We partner with Cariloop to provide caregiver assistance to our employees.

• Carta Tax Advisor: Employees can schedule one-on-one sessions with Equity Tax Advisors for guidance on individual grants, tax modeling scenarios, and general inquiries.

• Employee Resource Groups (ERGs): We strive for all employees to flourish and feel a sense of belonging at Flock. We currently have four ERGs - Women of Flock, Flock Proud, LEOs, and Melanin Motion. If interested, please inform your recruiter to connect with a representative from one of these groups.

• Work From Home Stipend: $150 per month to assist with remote work expenses.

• Productivity Stipend: $300 annually to spend on resources like Audible, Calm, Masterclass, Duolingo, and more.

• Home Office Stipend: A one-time payment of $750 to help you create your ideal workspace.