People Experience Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the global people experience strategy across HR service channels, digital platforms, and employee touchpoints to enhance usability, adoption, and satisfaction.

• Develop and manage a comprehensive measurement framework for service effectiveness, self-service adoption, employee satisfaction, and failed customer interactions (FCI).

• Collaborate with HR Centres of Excellence, HR Technology, and global product teams to design and improve employee experiences throughout the entire employee lifecycle.

• Identify significant moments that matter and work alongside HR leaders and COEs to create and implement consumer-grade digital experiences that offer employee support when needed.

• Execute "listening strategies" such as surveys and focus groups to collect feedback and observe the external environment for innovations; convert insights into actionable plans to enhance employee experience and satisfaction outcomes.

• Promote awareness and utilization of channel and service delivery across all HR functions.

• Supervise a team of service delivery specialists to establish global standard work for assessing the effectiveness of each service tier, pinpoint opportunities for case deflection, and provide product teams with recommendations to reduce FCI (Failed Customer Interactions).

• Improve transparency and reporting across all employee HR interactions by collaborating with key vendors to integrate case data into the Workday system of record.

• Set standards and governance for digital HR experiences, including usability testing, enhancement roadmaps, and ongoing optimization.

• Take ownership of channel adoption and effectiveness, including deskless and mobile self-service; collaborate closely with change management to develop and implement stakeholder engagement strategies, communication, and training to boost self-service adoption.

• Manage HR knowledge management (policy/content) including inventory, content/policy ownership, and simplification initiatives.

⛳️ Requirements

• 15+ years of progressive HR or people-focused experience in global or high-growth environments.

• Bachelor’s degree in Human Resources, Business, or a related field.

• Strong "product mindset," high data literacy, exceptional empathy, and the capacity to influence without authority.

• Experience in driving HR transformation, HR technology implementation, and/or digital enablement.

• Solid understanding of HR processes, Workday, and outsourced services.

• Proven track record of leading technology adoption and achieving business outcomes through utilization and effectiveness.

• Experience managing global cross-functional stakeholders in a complex enterprise environment.

• Strong change management and communication skills with experience in building adoption strategies for new solutions.

• Ability to connect strategic goals with practical execution.

• Awareness of HR data privacy, governance, and compliance standards.

• Experience with Workday optimization or related HR systems.

• Experience with employee self-service, case management, or virtual assistant solutions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous vacation and leave policies.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.