Peer Support Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to referred calls from 988 contacts utilizing peer-support delivery methods.

• Conduct intakes for the peer follow-up program.

• Manage a caseload of individuals in the peer follow-up program.

• Initiate assigned outbound follow-up calls.

• Provide referrals for long-term community peer support services.

• Assist in verifying resources.

• Document calls promptly, ensuring key information is recorded.

• Consult with supervisors on high-acuity and complex calls.

• Carry out administrative and organizational tasks as necessary.

• Exemplify Lines for Life’s organizational culture, objectives, and philosophies.

• Engage in recorded-call quality assurance reviews and receive clinical feedback.

• Collaborate with supervisors who may monitor acute or high-risk crisis contacts.

• Complete mandatory crisis intervention and ongoing training.

⛳️ Requirements

• Excellent communication and interpersonal abilities.

• Capability to manage high-stress situations.

• Aptitude for building meaningful connections and demonstrating empathy.

• Team-oriented approach.

• Proficient in web-based computer environments and multi-line phone systems.

• HIPAA-compliant home workspace.

• Access to private high-speed internet.

• Stable internet connection with a minimum of 10 Mbps upload and download speeds, jitter below 20, and 0% packet loss.

• Strong attendance and punctuality record.

• Ability to consistently work full scheduled shifts and provide at least two weeks' notice for time-off requests when feasible.

• Internal candidates should be willing to obtain Peer Support Specialist certification in Oregon.

• Preferred: Certified Recovery Mentor certification.

• Prior crisis intervention experience is preferred.

• Call center experience is preferred.

• Must successfully pass clinical and technical telecommuting evaluations.

• Must be approved for employment by the Oregon Department of Human Services’ Background Check Unit.

• Availability to work Thursday through Monday, from 1:30 PM to 10:00 PM Pacific time, totaling 40 hours per week.

• Windows-based PC environment required.

• A graduate degree in a related field may qualify for a pay differential but is not mandatory.

🏝️ Benefits

• $2 per hour differential for employees with a graduate degree in a related field, if applicable.

• Oregon employees receive a 2% differential over base rate for hours worked in Oregon.

• Health, vision, and dental coverage, including up to $11,400 in premium coverage.

• Complete coverage of short- and long-term disability and life insurance premiums.

• Matching 401(k) plan equivalent to 3% of annual salary after eligibility date during the first two years.

• Flexible spending plan available.

• Employee assistance program provided.

• Complimentary Fitbit for employees.

• Employer-paid Peer Support Specialist certification for selected internal candidates.

• Continuous training and professional development opportunities.

• Remote work arrangement available.

• Reasonable accommodations provided during the application and interview process.