PCS Project Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Act as the primary point of contact for designated patient concierge projects for CRO and sponsor clients, trial sites, vendors, and internal business units.

• Supervise the daily execution and finalization of patient concierge projects in alignment with clinical SOPs, GCP, and regulatory standards.

• Deliver project-specific training to PCS coordinators and monitor their performance.

• Participate in project transition and client kickoff meetings to comprehend study indications, patient demographics, budgets, deliverables, and timelines.

• Collaborate with PCS Concierge Coordinators to establish trial environments within the PatientGO® portal.

• Spearhead the development and translation of site, ethics, and patient-facing materials.

• Guide clients on the setup and management of travel and expense reimbursement policies.

• Oversee project budgets, forecasts, invoices, reconciliations, scope modifications, and change orders.

• Manage external vendors in accordance with service-level and contractual agreements.

• Conduct monthly project evaluations, report progress, and escalate risks and issues to senior management.

• Foster collaboration opportunities with the Research Nursing and Medical Imaging divisions.

• Organize and distribute expense reimbursement materials and patient welcome packages.

• Maintain project communications with internal teams, clients, clinical trial sites, and vendors.

• Review and endorse project timesheets in relation to visit trackers and budget allowances.

• Engage in face-to-face meetings with clients and vendors, requiring both domestic and international travel.

• Support the development and expansion of the Patient Concierge Services team.

• Keep project oversight trackers and business continuity measures updated.

⛳️ Requirements

• Experience, skills, and/or education equivalent to the outlined qualifications may be considered.

• Familiarity with clinical SOPs, Good Clinical Practice (GCP), and relevant regulatory requirements.

• Capability to manage patient concierge projects throughout the clinical trial process from handover to completion.

• Proficiency in managing project budgets, forecasts, invoices, reconciliations, and change orders.

• Competence in overseeing external vendors in line with service-level and contractual obligations.

• Ability to prepare project reports and escalate any risks and issues.

• Skillful in using the PatientGO® portal and project oversight trackers.

• Aptitude to coordinate with clients, CROs, sponsors, clinical trial sites, vendors, Finance, IT, and internal business units.

• Readiness and ability to travel domestically and internationally for in-person meetings.

🏝️ Benefits

• Opportunities for career development and advancement.

• Supportive and engaged line management.

• Training in technical and therapeutic areas.

• Peer recognition and a comprehensive total rewards program.

• An inclusive organizational culture.

• Professional development opportunities and training resources.

• Access to comprehensive resources including emerging technologies, data, science, and knowledge sharing.

• Various career paths and employment opportunities available.

• Reasonable accommodations provided when appropriate.