PCI Compliance Specialist – PDS Program

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Deliver customer assistance through inbound phone calls, live chats, emails, and back-office tickets.

• Steer users through the PCI-DSS compliance process by providing clear, step-by-step guidance.

• Aid customers in accessing, navigating, and troubleshooting the online platform.

• Resolve intricate issues utilizing knowledge bases, tools, and resources.

• Gather, verify, and apply information to prioritize resolutions during the first contact.

• Identify opportunities for process optimization and suggest enhancements.

• Escalate trends that impact efficiency or compliance.

• Independently manage workload while ensuring productivity and accuracy.

• Address escalations and challenging conversations with professionalism.

• Accurately document customer interactions in internal systems.

• Achieve or surpass performance metrics, service-level standards, and quality expectations.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook.

• Collaborative, positive, and customer-oriented attitude.

• Effective communicator with strong active listening abilities.

• Professional phone demeanor and excellent interpersonal skills.

• Detail-oriented with the capability to manage multiple tasks.

• Strong decision-making and problem-solving skills.

• Availability during the hours of 9:00 am CT to 5:30 pm CT.

🏝️ Benefits

• Bonus opportunities.

• Medical insurance coverage.

• Dental insurance plans.

• Vision insurance options.

• Additional benefits.