PCI Compliance Specialist, PDS Program

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Deliver customer support across a multi-channel environment, which includes inbound phone calls, live chats, emails, and back-office tickets.

• Guide users through the PCI-DSS compliance process by providing clear, step-by-step directions.

• Assist customers in accessing, navigating, and troubleshooting the online platform effectively.

• Resolve intricate issues utilizing knowledge bases, tools, and resources.

• Gather, verify, and apply information to prioritize resolutions on the first contact.

• Identify opportunities for process improvements, suggest enhancements, and escalate trends impacting efficiency or compliance.

• Independently manage workload while ensuring productivity and accuracy.

• Professionally handle escalations and challenging conversations.

• Accurately document customer interactions in internal systems.

• Meet or surpass performance metrics, service levels, and quality expectations.

⛳️ Requirements

• Minimum education: High school diploma or its equivalent.

• Over 1 year of experience in a call center customer support position.

• Proficiency in Microsoft Office Suite, including Microsoft Word, Excel, and Outlook.

• Collaborative, positive, and customer-oriented attitude.

• Effective communicator with strong active listening skills.

• Professional phone demeanor and interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

• Strong decision-making and problem-solving skills.

• Availability during the hours of 9:00 am CT to 5:30 pm CT.

🏝️ Benefits

• Bonus

• Medical benefits

• Dental benefits

• Vision benefits

• Additional benefits