PCI Compliance Specialist

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Deliver customer support across a multi-channel environment, including inbound phone calls, live chats, emails, and back-office tickets, ensuring prompt and precise resolutions.

• Assist users through the PCI-DSS compliance process with straightforward, step-by-step guidance.

• Help customers in accessing, navigating, and troubleshooting the online platform effectively.

• Utilize knowledge bases, tools, and resources to resolve complex issues autonomously.

• Gather, verify, and apply information to prioritize first-contact resolutions.

• Recognize opportunities for process improvements, suggest enhancements, and escalate trends that may impact efficiency or compliance.

• Manage workload independently while upholding productivity and accuracy standards.

• Address escalations and challenging conversations with professionalism.

• Thoroughly document customer interactions in internal systems with precision.

• Meet or surpass performance metrics, service-level standards, and quality expectations.

⛳️ Requirements

• Minimum educational qualification: High school diploma or equivalent.

• Over 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook.

• Team-oriented, positive, and customer-centric.

• Effective communicator with strong active listening skills.

• Professional phone demeanor and strong interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

• Strong decision-making and problem-solving skills.

🏝️ Benefits

• Bonus

• Medical benefits

• Dental benefits

• Vision benefits

• Other benefits