PCC Trainer

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary point of contact for newly hired staff and acquisitions.

• Exhibit professionalism, foster trust, effectively share knowledge, and identify clinic-specific needs and opportunities.

• Provide general training, remediation, and instruction for new initiatives.

• Assist in the creation of presentation materials, detailed guides, and tutorials.

• Deliver training sessions both in-person and remotely, individually and in groups.

• Show proficiency in company systems and procedures.

• Serve as the main resource for office management, supporting clinical and corporate personnel.

• Manage appointment scheduling, administrative and financial processing, petty cash handling, insurance claim processing and follow-up, inventory management, and record-keeping.

• Communicate effectively in both verbal and written formats.

• Travel as necessary for the role.

⛳️ Requirements

• Experience in the front desk medical/sales field and/or knowledge of relevant procedures is required.

• Proficient in Sycle, Amplifi, and all relevant business systems.

• Strong understanding of company policies, procedures, and culture.

• Patience and the ability to adapt teaching methods to various learning styles.

• Familiarity with virtual meeting platforms, including Zoom and Teams.

• Experience with word processing and database management software.

• Exceptional interpersonal, listening, sales, and problem-solving abilities.

• Outstanding oral and written communication skills.

• Basic knowledge of accounting procedures and strong mathematical skills.

• Strong customer service orientation.

• Excellent organizational abilities.

• Capability to handle multiple tasks within tight deadlines.

• Attention to detail.

• Willingness to travel up to 60% of the time.

• High school diploma is required.

• An associate degree in an administrative, accounting, sales, or customer-focused field, or equivalent work experience.

• A minimum of 2 years of office management experience in a hearing healthcare setting is highly preferred.

🏝️ Benefits

• Full-time employment.

• Option for remote work.

• Training sessions held both in-person and remotely.