Payroll Tax SME, Knowledge Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the leading tax subject matter expert for Product and Engineering, ensuring that features and logic align with current regulations.

• Convert feedback from customers and prospects into prioritized recommendations for product enhancements to be considered for the tax product roadmap.

• Support product leaders in prioritizing initiatives and coordinating engineering teams to carry out essential roadmap initiatives.

• Engage in User Acceptance Testing (UAT) to validate new releases against practical tax scenarios across relevant customers and environments.

• Help solve intricate or escalated customer issues related to implementation, data mapping, file exports, agency interactions, and software usage, offering resolutions with an authoritative understanding of tax regulations and underlying systems.

• Share product insights and market intelligence back into customer stories and marketing materials to enhance the product’s differentiation and market impact.

• Counsel customers on complex tax configurations, best practices, and escalated issues involving data mapping, file exports, and agency interactions.

• Manage one-off advisory requests such as data reviews and scenario-specific guidance that fall outside of standard support processes.

• Serve as an expert voice during critical moments in the sales cycle, where your expertise can be significantly advantageous; participate in select prospect discussions to address deeper tax inquiries, establish credibility, and help prospects understand how the solution meets their specific tax needs.

• Assist in the creation and testing of demo environments that accurately reflect product and service capabilities, ensuring that demonstrations are current, technically sound, and tailored to the audience.

• Collaborate closely with the Training team to convert extensive tax and product knowledge into training materials, configuration guides, and decision frameworks that enhance the team's capabilities.

• Act as the primary tax knowledge resource for GTM, Sales, Support, Compliance, and Operations, making complex information accessible and actionable for each audience.

• Keep abreast of changes in federal, state, and local payroll tax regulations and proactively communicate relevant updates to Product, Compliance, and customer-facing teams.

⛳️ Requirements

• Over 12 years of experience in payroll, payroll tax, or tax operations with an expert understanding of multi-jurisdictional payroll tax regulations, agency requirements, and filing and payment processes.

• Comprehensive, up-to-date knowledge of federal, state, and local payroll tax regulations and their implications for software configuration decisions and customer/market challenges.

• Practical experience with payroll tax or Human Capital Management (HCM) software that goes beyond basic end-user familiarity.

• Proven ability to articulate complex tax concepts into clear, credible communications for varied audiences.

• Experience in customer-facing or advisory positions, with the capability to influence significant product decisions.

• Direct experience with comprehensive payroll tax filing software and services, including impoundment, payment, and reconciliation platforms.

🏝️ Benefits

• Culture grounded in values.

• Opportunities for career advancement.

• Access to professional development programs.