Payroll Tax Processor

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Perform assigned payroll tax responsibilities, which include executing accurate payroll runs, reviewing output reports, filing taxes, processing payments, and providing compliance support across active jurisdictions.

• Investigate and resolve standard State and Federal payroll tax notices, referring complex cases to senior team members as needed.

• Compose written responses to agency notices, including supporting documentation, and ensure submissions are made by required deadlines.

• Prepare standard amended payroll tax returns, such as Form 941-X and its state equivalents, with assistance on complicated adjustments.

• Facilitate payroll correction processes by collecting error details, calculating quarterly tax ramifications, and maintaining audit documentation.

• Oversee personal work queue in alignment with SLA deadlines and thoroughly document each case.

• Recognize recurring issues and data trends, and communicate findings to senior staff.

• Assist in updating team documentation by identifying outdated SOPs and Knowledge Base articles, recommending necessary revisions.

• Engage in cross-functional collaboration with internal teams.

⛳️ Requirements

• High School Diploma or equivalent.

• At least 6 months of customer service experience.

• Must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems.

• Preferred experience in customer service and/or sales.

• A college degree is preferred but not mandatory.

• Must be able to adhere to established procedures while delivering excellent customer service.

• Ability to effectively collaborate with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical abilities.

• Strong organizational and problem-solving skills.

• Capacity to prioritize tasks and perform well under pressure.

• Open to feedback, adapting to evolving policies, and maintaining a structured schedule with varied shifts.

• Excellent critical thinking skills.

• Proactive in problem-solving.

• Must have a dedicated workspace near a router for a hardwired Ethernet connection.

• Internet speed must be at least 15 Mbps download and 10 Mbps upload, with an ISP latency of under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

• Candidates must reside in one of the eligible US states.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(k) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.