Payroll Support Analyst II

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage designated aspects of the payroll cycle, including onboarding new hires, processing terminations, handling status changes, managing direct deposit selections, and updating tax withholdings.

• Verify timekeeping information and coordinate with managers regarding missing, late, or unapproved timecards.

• Input and confirm one-time payments and compute manual or off-cycle payments, ensuring compliance with state-specific termination pay regulations.

• Administer and track garnishments, child support orders, and tax levies, ensuring timely processing and remittance.

• Oversee Tier 1 payroll customer support via ServiceNow; manage and prioritize the support queue in accordance with service level agreements (SLA).

• Address routine inquiries, escalate complex issues to Tier 2, and document all case activities.

• Follow up on outstanding cases and verify resolution before case closure.

• Maintain payroll documentation in accordance with retention policies and internal control standards.

• Assist in quarter-end and year-end processes, including verification and distribution of tax forms.

• Identify and communicate any process discrepancies or exceptions to management.

⛳️ Requirements

• 2-5 years of experience in payroll, accounting, human resources operations, or a similar analytical support role.

• Understanding of government wage and hour regulations.

• Familiarity with major payroll and human capital management systems (e.g., Oracle, ADP, UKG, Paycom, Dayforce).

• Proficient in Microsoft Excel, including skills in lookups, pivot tables, sorting, and filtering.

• Experience managing cases or tickets within a service management platform; ServiceNow experience is highly preferred.

• Proven ability to handle confidential information with discretion and demonstrate attention to detail in a fast-paced, deadline-oriented environment.

• Associate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or an equivalent combination of education and experience (preferred).

• Experience in supporting multi-state payroll operations (preferred).

• Familiarity with electronic timekeeping systems (e.g., UKG WFC, UKG Dimensions, ADP eTime & Attendance) (preferred).

• Understanding of the integration between HRIS and payroll systems with general ledger and benefits platforms (preferred).

• Previous experience utilizing ServiceNow HR Service Delivery, including case templates and knowledge base (preferred).

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for applicants with disabilities.