Payroll Delivery Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Assist Managers with client interactions, ensuring all information is precise and delivered promptly.

• Offer support and guidance during implementation phases and go-live events.

• Deliver daily functional assistance to operational teams for effective payroll execution.

• Maintain the Client Solution workbook.

• Update, manage, and enforce Defined Work Instructions along with other process documentation.

• Ensure completion and approval of system maintenance testing.

• Review Statements of Work prior to sharing with clients.

• Address technical and functional issues escalated by the team.

• Ensure proper reporting of system issues and defects, including all necessary details and evidence in tickets.

• Collaborate with Operational Management, Transformation, and Products on automation, innovation, and continuous improvement initiatives.

• Oversee the legislation roadmap and ensure teams are equipped with knowledge about upcoming changes.

• Assist with year-end activities.

• Identify opportunities for upselling.

• Provide support to management regarding client escalations, lessons learned, and team development.

• Monitor compliance with security, quality, SLA, and innovation standards.

• Minimize client escalations through knowledge transfer to both clients and payroll teams.

⛳️ Requirements

• 3-4 years of relevant experience in Payroll administration within an HR consulting, HR Outsourcing, or Corporate setting.

• Familiarity with French payroll processes, practices, and relevant legislation.

• Proficient in French (minimum B2 level).

• Proficient in English.

• Comprehensive understanding of third-party interfaces, timekeeping, tax filing/compliance, benefits, and other critical areas that integrate with payroll.

• Ability to identify and manage risks effectively.

• Strong proficiency in MS Office applications such as Excel, Word, and PowerPoint.

• Flexibility to thrive in a global and fast-paced work environment.

• Meticulous attention to detail along with excellent written and verbal communication skills.

• Capability to collaborate effectively in a team setting and work independently while adhering to established processes and procedures.

• Must have current and future work authorization in Spain without requiring visa sponsorship from Strada.

• Successful completion of applicable background checks is required.

• Preferred knowledge of HRIS systems (Workday, SAP, or PeopleSoft).

• Payroll certifications are advantageous.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (vacation, sick, parental).

• Retirement plans.

• Learning opportunities.

• Continuing education and training.

• Competitive total rewards package.