Payments Operations Lead

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Take ownership and enhance the payment operations function.

• Evaluate the existing payment infrastructure and establish a forward-looking multi-PSP strategy.

• Discover and assess new PSPs, acquirers, and payment collaborators.

• Spearhead commercial negotiations, onboarding processes, contracting, and escalation procedures.

• Create a robust multi-provider framework that mitigates concentration and operational risks.

• Design and execute payment orchestration, routing, cascading, and failover mechanisms.

• Collaborate with legal, finance, product, engineering, and operations teams during PSP integrations.

• Develop structured performance reviews and manage relationships with PSPs.

• Monitor payment performance across various PSPs, products, countries, and transaction categories.

• Analyze metrics such as authorization rates, decline rates and reasons, renewal sequences, payment failures, recovery rates, dispute ratios, and fraud metrics.

• Define strategies for retrying, cascading, routing, and managing dunning.

• Enhance recovery from failed payments and minimize involuntary churn.

• Create or request reports, dashboards, alerts, and monitoring protocols.

• Investigate changes in performance and coordinate corrective measures with internal teams and external partners.

• Establish and manage operational frameworks for disputes, refunds, chargebacks, and fraud monitoring.

• Define responsibilities, workflows, escalation pathways, and internal controls.

• Ensure compliance with PSP risk programs and relevant card-scheme standards.

• Report to an administrative manager while working collaboratively with the CEO, CFO, founders, product, engineering, legal, and operations teams.

• Develop payment flows, performance metrics, risk assessments, reporting, PSP onboarding, and incident-management processes during the initial six months.

⛳️ Requirements

• A minimum of five years of pertinent experience in payment operations, payment performance, acquiring, or subscription billing.

• Direct experience with multiple PSPs, such as Stripe, Adyen, Braintree, Checkout.com, or similar providers.

• Proven track record in evaluating and onboarding PSPs, as well as managing multi-provider payment configurations.

• Experience in constructing or operating payment orchestration, routing, and cascading systems.

• Strong experience with recurring subscriptions, renewals, retries, dunning, and reducing involuntary churn.

• Experience managing payment volumes exceeding $12 million.

• In-depth knowledge of payment metrics, including authorization rates, reasons for declines, recovery rates, dispute ratios, and fraud metrics.

• Comprehensive understanding of refunds, disputes, chargebacks, fraud monitoring, and card-scheme regulations.

• Excellent analytical skills with the ability to convert payment data into actionable insights and priorities.

• Experience in developing reporting, dashboards, and operational monitoring systems from scratch.

• Confidence in engaging directly with senior executives, technical teams, legal partners, and external payment providers.

• Strong communication and negotiation skills in English.

• Experience in high-volume, international subscription businesses, consumer applications, digital products, SaaS, streaming, or similar recurring-revenue sectors is particularly relevant.

🏝️ Benefits

• Work remotely.

• Highly competitive compensation based on experience, impact, and cultural fit.

• Opportunity to build a vital payment function from the ground up.

• Direct influence on revenue, customer retention, and overall business resilience.

• Collaborate directly with the founders on a strategic company initiative.

• Support the launch of new products and expansion into new markets.