Payment Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collaborate with clients and internal teams to reconcile payments.

• Assist in the accurate posting of payments and adjustments.

• Ensure that patient account transactions are processed with precision, promptness, and care.

• Maintain specific details for assigned clients.

• Oversee and audit payment posting activities to ensure accuracy, consistency, and compliance with company and payer guidelines.

• Possess the ability to read and interpret an Explanation of Benefits (EOB).

• Offer feedback, guidance, and training support to payment posters to rectify and prevent posting errors.

• Retrieve daily banking and lockbox correspondence.

• Confirm that the correct contract rate is applied to billing.

• Communicate with and supply documentation to the payment posting department.

• Act as the liaison for document management between the payment posting team and clients to facilitate effective payment posting and reconciliation.

• Ensure timely posting of patient and insurance payments.

• Process virtual insurance credit card payments.

• Address clarification log inquiries on a daily basis.

• Demonstrate the ability to resolve problems related to assigned tasks.

• Verify contractual adjustments at the time of posting.

• Execute payment corrections as requested by the Accounts Receivable Specialist.

• Generate and balance end-of-month closing reports.

• Communicate professionally with internal and/or external clients.

• Retrieve case documents for audits as needed.

• Complete postings for clients with offshore restrictions, as necessary.

• Monitor credit balances and unassigned payments.

• Prepare refund packages to be sent to clients.

⛳️ Requirements

• High school diploma or GED equivalent.

• Required healthcare payment posting experience.

• Demonstrated experience in monitoring payment posting activities to ensure accuracy and consistency.

• Proficiency in using computers and Windows-driven software (MS Word, Excel, and Outlook).

• Excellent command of written and spoken English.

• Cooperative attitude when working with co-workers, management, patients, and external contacts.

• Strong attention to detail and efficiency while working under tight deadlines.

• Exceptional ability to follow both oral and written instructions.

• A high level of flexibility and professionalism.

• Experience in an Ancillary or Ambulatory Surgery Center (ASC) is preferred.

• Working knowledge of Independent Practice Associations (IPAs) and health plans is essential.

• Comfortable with both electronic and manual payer follow-up.

• Able to quickly identify trends and escalate issues as necessary.

• Ability to read, analyze, and interpret insurance plans, financial reports, and legal documents.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Opportunities for professional development.

• Paid time off.