Payment Solutions Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• Handle daily payables associated with loan settlements and disbursement operations across Wisr products.

• Oversee settlement-related challenges, ensuring prompt resolution and precision, which includes investigating and reprocessing any failed or rejected payments.

• Execute daily receivables tasks, such as clearing and allocating funds, managing arrears positions, and handling dishonoured payments.

• Collaborate with partners to investigate and allocate unallocated funds, thereby reducing the daily spot balance.

• Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions.

• Deliver outstanding customer service while assisting and educating customers regarding these processes and addressing complex loan servicing-related inquiries and complaints.

• Document and provide necessary details for insurance-related claims pertaining to Secured Vehicle Loans.

• Coordinate with both internal and external customers to troubleshoot and resolve system and process-related issues as well as customer complaints.

• Actively identify gaps in processes and knowledge, taking steps to address them accordingly.

⛳️ Requirements

• A minimum of 2 years of relevant experience.

• Familiarity with fundamental payment principles.

• Knowledge of the Australian banking and payments landscape.

• Ability to follow processes with support.

• Capacity to follow processes with minimal support, propose improvements, and transition autonomously between tasks without direction.

• Capability to identify and flag potential risks.

• Understanding of operational risk principles, with the ability to flag risks and comply with the escalation policy.

• Strong listening skills, attention to detail, and a genuine sense of care and empathy for various stakeholders and customers at different stages of the product life cycle.

• Excellent verbal and written communication skills, capable of simplifying complex concepts.

• A robust analytical and problem-solving mindset, with the ability to seek out solutions to challenges.

• An inquisitive and growth-oriented mindset, embracing pace, change, and constructive feedback.

🏝️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.