Payment Operator

This is a fully remote position, open to applicants in Asia.

📋 Description

• Accurately and efficiently manage incoming and outgoing payments.

• Verify transaction details and ensure accurate payment records within financial systems.

• Address refunds, payment adjustments, and any discrepancies in transactions.

• Identify and resolve payment-related issues in collaboration with team members.

• Assist Shift Leaders and Managers with daily operations and payment-related functions.

• Provide guidance and share knowledge with junior Payment Operators.

• Keep up-to-date with payment processes, systems, and operational changes.

• Contribute suggestions and feedback to enhance workflows, efficiency, and team performance.

• Participate in rotating shifts based on CET/CEST within a 24/7 operational framework.

⛳️ Requirements

• Strong grasp of payment processing principles and financial transactions.

• Keen attention to detail and capability to manage payment information accurately.

• Exceptional organizational and time management abilities, with a knack for prioritizing multiple tasks.

• Proficient written and oral communication skills.

• Proactive, solution-focused mindset with the capacity to resolve issues effectively.

• Team-oriented, with the ability to work independently while supporting colleagues.

• Eagerness to learn, adapt to new processes, and enhance skills continuously.

• Availability to work a rotating three-shift schedule, five days a week, including weekends and public holidays, as part of a 24/7 operation.

• Resume/CV must be submitted in English.

• Previous experience in payment processing, financial operations, or a related field is advantageous.

• Familiarity with Slack and Discord is a plus.

• Experience in customer service or other client-facing roles is beneficial.

🏝️ Benefits

• Flexible and Remote Working: Enjoy the ability to work from anywhere, supporting your work-life balance.

• Unlimited Paid Time Off after 3 months, subject to manager approval, advance notice, and business requirements.

• Laptop, headphones, and mouse provided for your convenience.

• Opportunities for training and career advancement.

• Salary increases and career progression opportunities based on quarterly performance evaluations and constructive feedback.

• Fitness reimbursements available from day one.

• Health budget provided after one year of employment.

• Self-development budget allocated for online courses and professional learning opportunities.

• Birthday off after one year of employment.