Payment Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee payment disputes and chargeback cases from initial notification to resolution.

• Collect documentation and create persuasive evidence packages for payment processors and financial institutions.

• Collaborate with Customer Support, Pharmacy, Clinical Operations, and Finance to address payment-related concerns.

• Examine failed payments, duplicate charges, subscription billing challenges, and refund requests.

• Track payment activity to recognize fraud patterns or recurring operational challenges.

• Keep precise records of disputes, refunds, and payment resolutions.

• Suggest process enhancements that minimize chargebacks and increase payment success rates.

• Assist in optimizing internal payment workflows and enhancing operational efficiency.

⛳️ Requirements

• A minimum of 2 years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or related fields.

• Proven experience in managing payment disputes or chargebacks.

• Familiarity with subscription or recurring billing models.

• Strong analytical skills and problem-solving capabilities.

• Exceptional written communication abilities.

• Proficient in working with multiple systems concurrently.

• High attention to detail and excellent organizational skills.

• Capacity to work independently in a dynamic startup environment.

• Proficient English communication skills (both written and spoken).

🏝️ Benefits

• Remote-first culture.

• Opportunity to have a direct impact in a rapidly expanding telehealth startup.

• High levels of ownership and autonomy.

• Collaborate with teams that are transforming digital healthcare.