Payment Operations Analyst, Customer Success

This is a fully remote position, open to applicants in Florida.

📋 Description

• Ensure the operational integrity and optimized functionality of our Payments division.

• Report directly to the GM of Payments to aid in executing and assessing the business strategy.

• Generate, maintain, and convey actionable insights derived from our data to the Payments leadership team.

• Define, measure, and monitor Key Performance Indicators (KPIs) by collaborating closely with the GM of Payments and leadership to establish key metrics for operational health and early business optimization signals.

• Design, create, and sustain comprehensive, user-friendly dashboards (daily/weekly) that track business performance and product adoption.

• Move beyond mere report generation to analyze data, recognize patterns, anomalies, and trends, while articulating insights and recommendations.

• Comprehend the payments data model and its underlying architecture, proactively identifying data gaps.

• Oversee and ensure that critical business data is accurately and timely replicating and refreshing.

• Develop, implement, and maintain an alerting framework for data exceptions, failures, or significant deviations in crucial business metrics.

• Execute complex ad-hoc analyses, such as assessments of client profitability.

• Create, maintain, and ensure the precision of internal operational tools.

• Address and fulfill operational data requests from diverse cross-functional teams.

• Generate and uphold technical and business documentation for reports, databases, systems, and standard operating procedures.

⛳️ Requirements

• Bachelor’s Degree in a quantitative field such as Mathematics, Computer Science, Statistics, Economics, or a related area.

• Over 3 years of professional experience in a Business Intelligence, Data Analyst, or Financial Analyst role, with a strong focus on data querying and business applications.

• Expert-level proficiency in writing SQL queries is essential.

• Required hands-on experience with Databricks.

• Significant experience in developing and maintaining executive-level dashboards and reports using tools like Power BI or Domo.

• Proficient in understanding and interpreting data from analyzing application behavior or software code.

• Strong skills in Excel/Google Sheets for in-depth modeling, analysis, and data manipulation.

• Experience with Python is a plus.

• Familiarity with data warehousing concepts, ETL processes, and relational database design.

• Exceptional verbal and written communication abilities with a proven track record of simplifying complex data findings into straightforward, executive-level business language and actionable insights.

• Demonstrated capacity to manage competing priorities, meet tight deadlines in a dynamic environment, and maintain meticulous attention to detail and accuracy.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits, along with a company Health Savings Account contribution.

• 401(k): ModMed matches 50% of your contribution deferred on up to 6% of your compensation each payday. After one year of employment, you fully retain any matching contributions.

• Generous Paid Time Off and Paid Parental Leave programs.

• Company-paid Life and Disability benefits.

• Flexible Spending Account and Employee Assistance Programs.

• Company-sponsored Business Resource & Special Interest Groups that foster engaged and supportive communities within ModMed.

• Opportunities for professional development, including tuition reimbursement programs and unlimited access to LinkedIn Learning.

• Global presence with in-person collaboration opportunities; dog-friendly headquarters (US).

• Hybrid office-based roles and remote options available for certain positions.

• Weekly catered breakfast and lunch.

• Treadmill workstations, Zen, and wellness rooms located within our BRIC headquarters.