Payment Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Build and nurture enduring relationships with clients and essential stakeholders on the client's side.

• Gain insight into client business models, operational workflows, and payment-related requirements.

• Track and project significant payment performance indicators.

• Develop strategic plans for designated clients.

• Work in collaboration with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to address issues and achieve successful results.

• Relay client needs and feedback to internal teams.

• Discover opportunities for enhancing account management processes and executing initiatives that boost efficiency and service quality.

⛳️ Requirements

• Proven experience in client-oriented roles that involve relationship management, account management, or customer success.

• Excellent communication, negotiation, and analytical abilities.

• Proficient in English at an advanced level (B2 or above).

• Native-level proficiency in Russian.

• Solid understanding of the IT sector and its fundamental business processes.

• Exceptional time management capabilities.

• A proactive attitude with a strong desire for professional development and growth.

🏝️ Benefits

• Opportunities for full-time remote work along with flexible working hours.

• Private health insurance.

• An additional day off for each calendar year.

• Sports benefits.

• A comprehensive mental health program.

• Complimentary online English lessons with a native speaker.

• A generous referral program.

• Access to training, internal workshops, and the chance to participate in international professional conferences and corporate events.