Customer Support Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and maintain essential relationships with current customers through regular inbound and outbound communications, including calls and emails, along with continuous support.

• Cultivate effective customer relationships that address long-term business needs and promote retention.

• Address customer inquiries, which encompass tier-one clinical questions, order processing, invoice queries, payment distribution, claims or denials, and general service requests.

• Facilitate timely invoice payments and collections for a designated portfolio of accounts.

• Lead and engage in customer conference calls.

• Offer customer education regarding process guidance and best practices.

• Work collaboratively with teams across United Allergy Services to address customer issues.

• Adhere to legal, regulatory, and corporate policy standards.

• Carry out other related tasks as assigned.

⛳️ Requirements

• Bachelor’s degree is preferred, or a high school diploma with a minimum of two years of experience in customer or patient support.

• A minimum of two years of experience in patient scheduling or billing in a high-volume healthcare setting, clinical operations within an allergy center, or payer relations.

• Experience in at least two of the following areas: patient scheduling, billing, clinical operations within an allergy center, or payer relations is highly desirable.

• Proven experience in managing and resolving issues in a high-touch customer service environment, both in person and via phone.

• Excellent communication and presentation skills.

• Strong problem-solving capabilities.

• Capacity to multitask, prioritize tasks, and manage time efficiently.

• Experience in achieving or surpassing quotas and performance metrics is preferred.

• Proficient in Microsoft Office and database software.

• Experience with Microsoft Excel, Word, Outlook, and Salesforce is mandatory.

• Ability to type at least 30 words per minute.

• High school diploma or a pathway to a bachelor's degree as specified.

• Willingness to comply with relevant legal, regulatory, and corporate policy requirements.

🏝️ Benefits

• Opportunity to significantly impact physician partners and patients.

• Career development opportunity with a skilled, forward-thinking team.

• Remote work arrangement.