Patient Support Specialist – Tier 1

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage incoming patient inquiries through calls, emails, and chats

• Assist patients with their prescriptions, pharmacy interactions, billing, documentation, and general questions about the platform

• Refer complex or unresolved issues to the relevant internal teams

• Monitor open cases and proactively follow up

• Communicate with patients in a clear, calm, and empathetic manner to keep them informed

• Accurately document interactions in internal systems

• Adhere to internal processes, service level agreements (SLAs), and privacy regulations

• Collaborate closely with internal stakeholders to ensure timely resolution of cases

⛳️ Requirements

• Advanced (C1-C2) proficiency in English is mandatory

• A minimum of 2 years of recent experience in customer support, patient assistance, or a similar client-facing remote position

• Excellent communication, problem-solving, and multitasking abilities

• Capability to maintain professionalism in high-pressure or emotionally charged situations

• Strong sense of empathy, ownership, and meticulous attention to detail

• Quick learner with the ability to adapt to new tools, workflows, medical terminology, and product logic

• Full availability to work a specified schedule, including weekends, in alignment with US Pacific Time

• Willingness to adjust to a different schedule during the initial training phase

• Preparedness to work under a B2B contract model

• Access to a personal computer and a reliable internet connection, with the capability to work effectively in a fully remote setting

• Experience in healthcare, telemedicine, or mental health is a plus

• Familiarity with HIPAA, EHR, or CRM systems is advantageous

• Experience supporting US customers is a plus

🏝️ Benefits

• Competitive salary in USD along with clear opportunities for career growth

• Health bonus following the probationary period

• Compensation for sports and wellness activities

• 19 paid vacation days each year

• 3 additional wellness days annually

• Paid sick leave for the first 5 working days

• Gifts to commemorate significant life events

• Opportunities for in-person team gatherings and corporate events

• Fully remote work from any EU country under a B2B framework