This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all incoming patient inquiries with professionalism, efficiency, and empathy, acting as the primary contact for each patient.

• Follow the Inbound Call Procedure and Scripting rigorously, incorporating the Standard Greeting Script to ensure consistent and compassionate communication.

• Assess and address common reasons for inbound calls, including initial scheduling, re-scheduling, appointment troubleshooting, insurance/billing inquiries, patient feedback/complaints, medication status inquiries, and urgent patient requirements.

• Assist with appointment management by confirming appointment times and rescheduling as necessary.

⛳️ Requirements

• A minimum of 2 years of experience in customer service or in roles that involve direct customer interaction.

• At least 2 years of experience in the healthcare sector.

• Proficient in both English and Spanish.

🏝️ Benefits

• Employees may qualify for retention bonuses at the 6-month and 1-year marks, along with further opportunities for salary growth based on performance and length of service.