Customer Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• You will allocate 70% of your time to frontline responsibilities mainly across social channels—identifying issues, outlining subsequent actions, and assisting customers in progressing with assurance.

• 20% of your role will involve monitoring and engaging with various review platforms—addressing customer inquiries, identifying trends, and striving to rectify issues. You will formulate considerate and empathetic responses that not only resolve specific problems but also demonstrate our dedication to care and transparency for all review viewers.

• The remaining 10% of your time will be dedicated to team initiatives (as required), ongoing enhancements, and setting objectives. Weekly meetings with your team lead will center on performance, learning, and development.

⛳️ Requirements

• 1-3 years of relevant experience.

• Strong analytical skills with the capability to make prudent decisions in real-time situations.

• Clear and confident communication skills, particularly when describing solutions or managing expectations.

• Comfortable using helpdesk/ticketing software.

• Proficiency in Microsoft 365 is advantageous.

• Experience in a direct-to-consumer (DtC) environment is preferred.

🏝️ Benefits

• 20 days of paid time off (PTO) in addition to company holidays.

• Company-wide bonus.

• Medical, vision, and dental insurance.

• Short-term and long-term disability insurance.

• Life insurance coverage.

• 401(k) retirement plan.

• Remote work flexibility.

• Monthly internet stipend.