Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver precise, transparent, and succinct answers to incoming customer calls.

• Address general inquiries and assist applicants with issues pertaining to their cases.

• Execute processing tasks essential for achieving first call resolution and ensuring accurate status updates.

• Formulate a plan of action to resolve issues beyond the Call Center.

• Employ appropriate escalation protocols.

• Communicate effectively and clearly in both written and verbal formats.

• Investigate accounts using the details provided by the customer.

• Exhibit strong time management abilities, quickly identifying specific issues and promptly offering callers comprehensive solutions.

⛳️ Requirements

• High School Diploma or GED from an accredited institution is mandatory.

• Previous experience in a high-volume call center is preferred.

• Must possess a high-speed, reliable internet connection. It should connect directly to a router via a hardwired Ethernet port. No Wi-Fi or hotspots are permitted.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Healthcare & Dependent Flexible Spending Accounts (FSA)

• Health Savings Account (HSA) with Employer Contribution

• Company Paid Life and AD&D Insurance

• Company Paid Short- & Long-Term Disability

• Employee Assistance Program (EAP)

• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

• Paid Time Off

• 10 Company Holidays PTO Accrual

• Sick Time Accrual

• Parental Leave

• Jury Duty

• Military Leave

• Bereavement

• Additional Voluntary Benefits