Customer Care Representative

This is a fully remote position, open to applicants in Connecticut, +10 more states.

📋 Description

• Deliver exceptional service to clients by handling inbound calls, inquiries, and requests.

• Proactively engage with customers to comprehend their concerns and provide accurate solutions.

• Foster strong relationships with customers and collaborate effectively with team members.

• Utilize specific software and tools to address various customer topics efficiently.

• Understand and achieve call center performance metrics while ensuring high-quality customer service.

• Interact with customers to evaluate their needs and offer appropriate sales recommendations.

• Participate in training and development opportunities to enhance knowledge and skills.

⛳️ Requirements

• High school diploma or GED equivalent.

• 2-4 years of experience in customer service or inside sales.

• Proven ability to work collaboratively as part of a team.

• Must be legally eligible to work in the United States.

• Excellent skills in relationship management.

• Superior listening, communication, and problem-solving abilities.

• Capacity to identify and cultivate sales opportunities.

• Demonstrated proficiency in Microsoft Office applications.

• Strong typing skills.

• Familiarity with Microsoft Dynamics for CRM or similar software systems.

🏝️ Benefits

• Medical, Dental, Vision, Life & Disability Insurance.

• Maternity & Parental Leave.

• Flexible Spending Accounts.

• Discounted Stock Program.

• 401K.

• Employee Awards.

• Employee Assistance Plan.

• Wellness Incentive.

• Tuition Assistance.

• Career Pathways.