Customer Service Agent – Inbound Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming interactions for prominent brands.

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support.

• Utilize guided systems and resources to ensure exceptional customer care.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Perfect for individuals looking for a stable, structured support role with opportunities for growth.

⛳️ Requirements

• High school diploma or GED is required.

• Applicants must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residency is required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Capability to adhere to detailed processes and meet performance standards.

• Excellent communication and active listening abilities.

• Proficiency in navigating computer applications and web-based tools.

• Ability to work independently while remaining accountable to schedules.

• Preferred: Previous experience in a call center or customer service environment.

• Bilingual candidates (Spanish/English) are preferred but not mandatory.

• Familiarity with phone-based or computer-based support settings is advantageous.

🏝️ Benefits

• Flexible scheduling options available post-certification.

• Paid training following successful client certification.

• W2 employment structure providing payroll, protections, and stability.

• Paid time off along with optional supplemental insurance (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Pathways for career advancement into support, QA, and leadership positions.