Patient Support Representative – Appointment Scheduling

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with and convert inquiries received via phone, email, forms, and various marketing channels.

• Offer detailed information about chiropractic services and address any questions or concerns from potential patients.

• Manage incoming leads and ensure timely and professional follow-ups.

• Reconnect with former patients through proactive outreach and follow-up campaigns.

• Maintain precise records of inquiries and interactions within the lead management system.

• Monitor and report on lead conversion rates and other relevant metrics.

• Schedule initial consultations and subsequent appointments.

• Collaborate with chiropractors and clinic staff to ensure availability and efficient scheduling.

• Process payment transactions for consultations and treatments.

• Provide information regarding pricing and payment options.

• Deliver outstanding customer service to ensure positive experiences for patients.

• Address complaints and issues swiftly, escalating when necessary.

• Execute other role-specific responsibilities as needed.

⛳️ Requirements

• A Bachelor’s degree or certification in Health Sciences, Communications, Business Administration, or a related field.

• Demonstrated experience in a sales support or customer service role, ideally within a medical or healthcare environment.

• Background in the medical field, such as healthcare administration, medical sales, or a similar domain.

• Exceptional communication and interpersonal skills.

• Strong organizational and time management capabilities.

• Proficient in lead management and CRM software.

• Ability to multitask and prioritize effectively in a dynamic environment.

• Empathetic, patient-centered approach with a dedication to providing top-quality service.

• High level of professionalism, integrity, and respect for patient confidentiality.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Monday to Friday: 5:00 AM – 2:00 PM PHT (with adjustments for daylight saving time).

• HMO coverage for 2 dependents along with medical reimbursements.

• Government-mandated benefits included.

• Opportunities to collaborate with leading companies in Australia and beyond.

• Training programs aimed at career development.

• Engaging company outings, team activities, and wellness sessions.

• Supportive and inclusive company culture.

• Dedicated managers focused on your professional growth and success.

• Competitive compensation and benefits package.

• Additional entitlements provided.

• Structured career development programs available.

• Commitment to equal opportunity and an inclusive workplace.