Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient journeys both to and during therapy by providing care coordination, education, and psychosocial support.

• Offer education on medications and disease states.

• Provide clinical insights to improve the clinical aspect of patient support programs.

• Educate and support patients, caregivers, and healthcare providers concerning designated therapeutic areas.

• Build relationships, foster trust, and maintain rapport exclusively in a telephonic environment.

• Counsel and instruct patients on product usage, dosing and administration, devices, insurance coverage, and reimbursement issues.

• Assess and assist in the development of program resources.

• Organize and secure financial assistance options for patients in need.

• Adhere to program guidelines and escalate complex cases in accordance with policy.

• Handle calls related to disease states, products, patient needs, insurance coverage, and financial aid.

• Maintain and manage patient account records using a digital CRM.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Document and report adverse events and product/safety complaints following SOPs.

• Engage in customer meetings, training sessions, orientation meetings, and competency assessments.

• Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Comply with corporate policies, procedures, and SOPs; adhere to training deadlines.

• Undertake additional assigned tasks and projects.

⛳️ Requirements

• Associate's Degree or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.

• A minimum of four years of nursing experience; prior telephonic experience is a plus.

• Familiarity with medical insurance terminology and reimbursement/insurance, healthcare billing, physician office operations, or related reimbursement experience is advantageous.

• Strong oral and written communication skills; may be required to provide a written test sample.

• Proficient in Microsoft products, including Excel and Adobe.

• Experience and comfort with a digital CRM are mandatory.

• Attention to detail and effective communication with patients and providers.

• Excellent empathetic listening skills.

• Willingness to thrive in a fast-paced environment and the ability to multitask and adapt.

• Strong customer service skills and experience.

• Must be eligible to obtain licensure in all 50 states.

• Preferred candidates should be able to type a minimum of 35 words per minute with 97% accuracy.

• Employment is contingent upon a successful background check and, depending on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to buy Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace and mission-driven culture.

• Minimal travel flexibility preferred.