Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient journeys to and during therapy through care coordination, education, and psychosocial support.

• Provide education on medications and disease states to patients, caregivers, and healthcare professionals.

• Build relationships, foster trust, and maintain rapport entirely through telephonic communication.

• Counsel patients regarding product usage, dosing, administration, devices, insurance coverage, and reimbursement issues.

• Assess and contribute to the development of program resources.

• Coordinate resources to share and secure financial options for patients in financial need.

• Adhere to program guidelines and escalate complex cases as per policy and procedures.

• Manage incoming and outgoing calls concerning disease states, products, patient requirements, insurance coverage, and financial assistance.

• Maintain and update patient account records within a digital CRM system.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Document and report adverse events and product or safety complaints in accordance with program SOPs.

• Participate in customer meetings, training sessions, orientation meetings, and competency evaluations.

• Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Engage in a shared after-hours on-call nursing service.

• Complete training on corporate policies and procedures by set deadlines.

• Consistently follow SOPs.

• Perform additional assigned tasks or projects.

⛳️ Requirements

• Associate's Degree or Bachelor's Degree in Nursing (BSN, RN).

• Valid nursing license in one or more states.

• Four or more years of nursing experience.

• Two or more years of nephrology experience preferred.

• Familiarity with medical insurance terminology and reimbursement, healthcare billing, physician offices, health insurance processing, or related reimbursement experience is a plus.

• Excellent oral and written communication skills; may be required to submit a written test sample.

• Proficient in Microsoft products.

• Required experience and comfort with a digital CRM.

• Strong attention to detail and follow-through in communication with patients and providers.

• Empathetic listening abilities.

• Capability to thrive in a fast-paced environment, multitask, and adapt easily.

• Strong customer service experience and skills.

• Must be eligible for licensure in all 50 states.

• Preferred candidates should be able to type at least 35 words per minute with 97% accuracy.

• Flexibility to travel as required is preferred.

• Successful completion of a background check and, depending on the position, a drug screen is required as a condition of employment.

• Shift hours are from 10 AM to 7 PM EST, Monday through Friday.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.

• Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for advancement and personal and professional growth.

• A challenging, stimulating work environment that encourages innovation.

• An inclusive workplace and mission-driven culture.

• Meaningful work that supports patient access and outcomes.