Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Guide patients through their therapy journey by providing care coordination, education, and psychosocial support.

• Deliver education on medications and disease states.

• Offer clinical insights to improve the clinical aspects of patient support programs.

• Adhere to corporate policies, procedures, and standard operating procedures (SOPs).

• Educate and assist patients, caregivers, and healthcare providers in designated therapeutic areas.

• Keep precise records of activities in line with program guidelines.

• Build trust and establish relationships in a fully telephonic environment.

• Counsel patients on product usage, dosage, administration, devices, insurance, and reimbursement challenges via telephone or virtual platforms.

• Assess and help develop program resources.

• Coordinate financial assistance options for patients experiencing financial difficulties.

• Adhere to program protocols and escalate complex situations as necessary.

• Handle calls related to disease states, products, patient requirements, insurance matters, and financial support.

• Maintain and manage patient account records using a digital CRM system.

• Assist healthcare provider offices with prescription inquiries and issues.

• Report and document any adverse events and product or safety complaints.

• Engage in customer meetings, training sessions, and orientation activities.

• Exhibit clinical and program proficiency through written evaluations.

• Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex medications.

• Carry out additional related tasks or projects as assigned.

⛳️ Requirements

• Associate's Degree or Bachelor's Degree in Nursing (BSN, RN).

• Current nursing license in one or more states.

• At least four years of nursing experience.

• Previous telephonic experience is a plus.

• Familiarity with medical insurance terminology, reimbursement/insurance, healthcare billing, and related reimbursement experience is advantageous.

• Strong oral and written communication skills; may be required to provide a written test sample.

• Proficiency in Microsoft Office products, including Excel and Adobe.

• Experience and comfort with using a digital CRM are necessary.

• Attention to detail and effective follow-up in communications with patients and providers.

• Strong empathetic listening capabilities.

• Ability to thrive in a fast-paced environment, managing multiple tasks and adapting quickly.

• Proven customer service experience and skills.

• Must be eligible for licensure in all 50 states.

• Typing speed of at least 35 words per minute with 97% accuracy is preferred.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with employer contributions towards premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed and immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for advancement as well as personal and professional development.

• A challenging and stimulating work environment that fosters new ideas.

• An inclusive workplace with a mission-driven culture.

• Preference for minimal travel flexibility.