Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient journeys to and during therapy through care coordination, education, and psychosocial support.

• Deliver education on medications and disease states.

• Provide clinical insights to improve the clinical aspects of patient support programs.

• Educate and assist patients, caregivers, and healthcare professionals in assigned therapeutic areas.

• Build relationships, foster trust, and maintain rapport entirely through a telephonic medium.

• Advise patients on product usage, dosing and administration, device operation, insurance coverage, and reimbursement challenges.

• Assess and contribute to the development of program resources.

• Coordinate resources to provide and secure financial options for patients in need.

• Adhere to program guidelines and escalate complex cases in accordance with policies and procedures.

• Handle incoming and outgoing calls related to assigned disease states, products, patient needs, insurance coverage, and financial support options.

• Maintain and update patient account information in a digital CRM system.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Document and report adverse events and product/safety complaints as per program SOPs.

• Engage in customer meetings, training sessions, orientation meetings, and competency assessments.

• Advocate for patients and healthcare providers on matters of insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Participate in shared on-call, after-hours nursing services across various programs.

• Meet training deadlines and consistently adhere to all SOPs.

• Undertake additional assigned tasks or projects.

⛳️ Requirements

• Associate's or Bachelor's Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.

• A minimum of four years of nursing experience.

• Preferred: Two or more years of experience in nephrology.

• Previous telephonic experience is a plus.

• Familiarity with medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, or health insurance processing is advantageous.

• Effective communication skills, both oral and written; may need to provide a written test sample.

• Proficient in Microsoft applications.

• Experience and comfort with a digital CRM system are required.

• Detail-oriented with a strong commitment to thorough communication with patients and providers.

• Possess empathetic listening skills for effective interactions with patients and providers.

• Ability to thrive in a fast-paced environment, multitasking and adapting as necessary.

• Strong customer service experience and capabilities.

• Must be eligible to obtain licensure in all 50 states.

• Preferred: Candidates who can type at least 35 words per minute with 97% accuracy.

• Must successfully pass a background check and, depending on the role, a drug screen.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Additional health support services, including telehealth and Employee Assistance Program (EAP) resources.

• Company match on contributions to Health Savings Accounts.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave to promote work-life balance.

• Nine paid holidays and two floating holidays.

• Opportunities for career advancement and personal and professional growth.

• Engaging and stimulating work environment that encourages innovation.

• A diverse, mission-oriented culture.

• Minimal travel flexibility preferred as needed.