Patient Support Nurse

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Facilitate positive patient experiences throughout therapy by coordinating care, providing education, and offering psychosocial support.

• Deliver education on medications and disease states.

• Offer clinical insights to improve patient support initiatives.

• Educate and assist patients, caregivers, and healthcare professionals in relation to assigned therapeutic areas.

• Build and sustain relationships entirely through a telephonic medium.

• Advise patients on products, dosing, administration, devices, insurance coverage, and reimbursement issues.

• Assess and contribute to program resources.

• Organize financial aid options for patients in need.

• Adhere to program guidelines and escalate complex situations as necessary.

• Handle calls concerning disease states, products, patient requirements, insurance coverage, and financial assistance.

• Maintain and update patient account information within a digital CRM system.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Document and report adverse events and product or safety complaints in accordance with program SOPs.

• Engage in customer meetings, training sessions, orientation meetings, and competency assessments.

• Advocate for patients and healthcare providers regarding insurance coverage, billing issues, reimbursement, and access to complex pharmaceuticals.

• Participate in a shared on-call, after-hours nursing service.

• Meet training deadlines while adhering to corporate policies and SOPs.

• Complete additional assigned tasks or projects.

⛳️ Requirements

• Associate Degree or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.

• Minimum of four years of nursing experience.

• Preferred two or more years of experience in nephrology.

• Prior experience in a telephonic setting is a plus.

• Familiarity with medical insurance terminology and reimbursement, healthcare billing, physician office operations, or related reimbursement experience is advantageous.

• Strong oral and written communication skills; candidates may be required to submit a written test sample.

• Proficient in Microsoft Office products.

• Required experience and comfort using a digital CRM.

• Detail-oriented with strong follow-through in communications with patients and providers.

• Possess empathetic listening abilities.

• Capability to thrive in a fast-paced environment, manage multiple tasks, and adapt quickly.

• Strong background in customer service with excellent skills.

• Must be qualified to obtain licensure in all 50 states.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Successful completion of a background check and, depending on the position, a drug screening is required.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with contributions from Valeris towards premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching for Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) along with Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that promotes innovative ideas.

• An inclusive workplace culture driven by mission-oriented values.

• Preference for minimal travel flexibility.