Patient Support Nurse

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Guide patients through their therapy journeys by providing care coordination, education, and psychosocial support.

• Deliver education on medications and disease states.

• Offer clinical insights to improve the clinical aspects of patient support programs.

• Inform and assist patients, caregivers, and healthcare providers about designated therapeutic areas.

• Build and sustain relationships in a completely telephonic environment.

• Advise patients on product usage, dosing, administration, devices, insurance coverage, and reimbursement issues via telephone or virtual platforms.

• Assess and enhance program resources.

• Organize and obtain financial assistance options for patients in need.

• Adhere to program guidelines and escalate complex cases as per policies and procedures.

• Handle incoming and outgoing calls related to disease states, products, patient requirements, insurance coverage, and financial assistance.

• Maintain and update patient account details within a digital CRM system.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Document and report adverse events and product/safety complaints in accordance with program SOPs.

• Engage in customer meetings, training sessions, orientation meetings, and competency assessments.

• Advocate for patients and healthcare providers concerning insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Participate in shared on-call, after-hours nursing services across various programs.

• Comply with corporate policies, procedures, and SOPs; meet training deadlines.

• Undertake additional assigned tasks or projects.

⛳️ Requirements

• Associate Degree or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.

• A minimum of four years of nursing experience.

• Preferably two or more years of experience in nephrology.

• Previous telephonic experience is a plus.

• Familiarity with medical insurance terminology, reimbursement/insurance, healthcare billing, physician office, health insurance processing, or related reimbursement experience is advantageous.

• Strong oral and written communication skills; a written test sample may be requested.

• Proficient in Microsoft Office products.

• Required experience and comfort level with a digital CRM.

• High attention to detail and effective communication with patients and providers.

• Possess empathetic listening skills.

• Ability to thrive in a fast-paced environment, multitask, and adapt quickly.

• Strong background in customer service.

• Must be eligible for licensure in all 50 states.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Flexibility to travel as necessary is preferred.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, ranging from a minimum of $50,000 to a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to buy Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, and immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays along with two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and intellectually stimulating work environment that welcomes new ideas.

• An inclusive workplace culture driven by a mission.

• Background check and potential drug screening requirements based on the position.