Patient Solutions Representative II – Healthcare Customer Service, Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries related to medical billing, insurance coverage, claims, EOBs, and account balances

• Provide exceptional customer service through both inbound and outbound calls in a high-volume setting

• Assist patients with payment options and financial inquiries

• Strive for first call resolution and meet established call center performance metrics

• Utilize EMR systems (Epic, Cerner, Meditech) to investigate and resolve issues

• Ensure HIPAA compliance and maintain precise documentation

• Navigate various systems while handling a high volume of calls

⛳️ Requirements

• Minimum of 1 year of experience in a customer service or call center position

• Background in health insurance, payer customer service, or medical billing/claims is highly preferred

• Capability to clearly explain insurance benefits, claims, and EOBs

• Experience managing high call volumes in fast-paced environments

• Strong attention to detail and proficiency in multitasking across different systems

• Familiarity with EMR systems (Epic, Cerner, etc.) is an advantage

🏝️ Benefits

• Competitive benefits package