Patient Services Specialist, Patient Support Programs

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the prompt enrollment of patients into designated Patient Support Programs.

• Act as a primary liaison for patients, healthcare professionals, pharmacies, and insurance providers.

• Assist patients and healthcare providers with paperwork, consent forms, and reimbursement procedures.

• Research both public and private drug coverage and funding alternatives.

• Perform financial assistance evaluations for patients.

• Collaborate with specialty and retail pharmacies to facilitate access to medications and treatments.

• Manage patient cases while tracking documentation, coverage decisions, renewals, and financial assistance needs.

• Organize and maintain patient records, which include enrollment forms, lab results, infusion reports, copayment details, and reimbursement documents.

• Address phone and email inquiries while conducting proactive follow-ups.

• Identify, document, and report any adverse events and product complaints.

• Achieve service standards and meet key performance indicators.

• Safeguard patient confidentiality and manage personal health information according to regulations.

• Engage in training, quality assurance, and ongoing process enhancements.

• Perform other related tasks as assigned.

⛳️ Requirements

• A minimum of 3 years of relevant experience, or an equivalent mix of education and experience.

• Background in providing customer or patient support within a high-volume service, contact center, healthcare, insurance, pharmacy, reimbursement, or similar setting.

• Experience in case management, coordinating documentation, or maintaining comprehensive customer or patient records.

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities, organizational skills, and attention to detail.

• Proficient in Microsoft Word, Excel, Outlook, and electronic case management or customer record systems.

• Must have legal authorization to work in Canada.

• Availability from Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time, irrespective of province or territory of residence.

• A private, secure, and professional home workspace equipped with reliable high-speed internet.

• Preferred post-secondary education in healthcare administration, pharmacy, life sciences, business administration, or a related discipline.

• Preferred experience in a pharmaceutical Patient Support Program.

• Preferred knowledge of specialty medications, patient access, reimbursement, or prior authorization processes.

• Familiarity with Canadian public and private drug benefit programs is preferred.

• Experience interacting with patients, pharmacies, physicians, insurers, and pharmaceutical companies is preferred.

• Experience in documenting adverse events or product complaints is preferred.

• Bilingual in French and English, where required by the assigned program, is preferred.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for annual bonuses or long-term incentives may be available.

• Comprehensive benefits included in the McKesson Total Rewards package.