Patient Services Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service to build and strengthen positive relationships with patients.

• Engage with patients in a constructive and professional manner.

• Arrange appointments and communicate available appointment times.

• Handle incoming calls from healthcare providers.

• Collect necessary information for registration, scheduling, and insurance referrals.

• Streamline the scheduling process for both hospital and outpatient services.

⛳️ Requirements

• High school diploma or GED is required.

• A minimum of two years in a customer service-oriented professional environment is preferred.

• Completion of a relevant medical certification program is necessary.

• Experience in a telephone or call center setting is preferred.

• Prior experience with pre-registration and/or scheduling is advantageous, but not mandatory.

• At least one year of customer service experience is required.

• Capability to operate in a fast-paced, production-driven call center environment.

• Must exhibit strong problem-solving skills and meticulous attention to detail.

• Proficient in computer technology with experience in navigating multiple systems concurrently.

• Must possess MS Office proficiency.

• Quick and accurate typing skills are essential.

• Exceptional multitasking abilities are required.

• Strong written and verbal communication skills are necessary.

• Availability to work Monday through Friday, from 8 a.m. to 5 p.m. CST.

🏝️ Benefits

• Insurance coverage.

• 401k retirement plan.

• Paid Time Off (PTO).

• Paid holidays.

• Referral bonuses.