Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming patient calls in a timely and professional manner.

• Schedule, modify, confirm, and cancel medical appointments as needed.

• Provide assistance to patients with queries regarding appointments and administrative matters.

• Validate and document patient information in accordance with established protocols.

• Record calls, requests, messages, and follow-up actions in the designated systems.

• Forward messages and inquiries to healthcare providers or administrative teams appropriately.

• Adhere to scheduling guidelines and coordinate appointments based on availability and service needs.

• Utilize scheduling software, patient management systems, and other relevant computer applications.

• Maintain a composed, empathetic, and professional demeanor with callers who may be frustrated, concerned, or anxious.

• Safeguard confidential patient information and adhere to privacy, security, and HIPAA-related guidelines.

• Follow defined workflows, quality metrics, and documentation standards.

• Refer clinical inquiries or sensitive matters to the appropriate personnel.

• Participate in all phases of the hiring process, including resume evaluation, questionnaires, interviews, and background checks.

⛳️ Requirements

• Proficient spoken and written English communication skills.

• Prior experience in customer service, call centers, or customer support is preferred.

• Familiarity with handling inbound calls and documenting customer interactions is an advantage.

• Experience in medical scheduling, patient services, healthcare administration, or medical call centers is beneficial, though not required.

• Knowledge of electronic health records (EHR), appointment scheduling platforms, or customer management systems is advantageous.

• Strong listening skills and the ability to communicate with empathy, patience, and professionalism.

• Exceptional attention to detail when verifying information and documenting interactions.

• Capability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment.

• Proficient in using computers and learning new software applications.

• Good judgment in managing confidential information and sensitive discussions.

• Reliable, service-oriented mindset with a commitment to following established protocols.

• Windows 11 PC is required; Mac systems are not supported.

• A minimum of 16 GB RAM is necessary.

• Intel i5 processor or higher is required.

• Dual monitors are mandatory.

• A webcam and wired USB headset are essential.

• Fiber internet with a wired Ethernet connection is required.

• A backup power solution is necessary.

• Proficiency in Microsoft Teams and Office 365 is required.

• Availability to work Monday through Friday, 8:00 AM to 5:00 PM U.S. Eastern Time.

• Candidates must currently reside in Mexico.

• Resume must be submitted in English.

• Comfortable maintaining professional communication in English throughout the shift.

• Willingness to undergo the required background check.

• Applicants must successfully complete all stages of the hiring process.

🏝️ Benefits

• Paid training provided.

• Weekly payments made in arrears.

• Fully remote work arrangement offered.

• Opportunity for independent contractor status.