Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming patient calls in a timely and professional manner.

• Schedule, reschedule, confirm, and cancel medical appointments as needed.

• Provide assistance to patients regarding appointment-related inquiries and administrative questions.

• Verify and document patient information following established protocols.

• Record calls, patient requests, messages, and follow-up actions in the appropriate systems.

• Direct messages and inquiries to healthcare providers or administrative teams.

• Adhere to scheduling protocols and organize appointments based on availability and service needs.

• Utilize scheduling software, patient management systems, and various computer applications.

• Maintain a calm, empathetic, and professional demeanor with callers who may be frustrated, concerned, or anxious.

• Safeguard confidential patient information and comply with privacy, security, and HIPAA-related guidelines.

• Follow established workflows, quality standards, and documentation protocols.

• Refer clinical inquiries or sensitive matters to the appropriate personnel.

• Participate in all phases of the hiring process, including resume evaluation, questionnaires, interviews, video interviews, and background checks.

⛳️ Requirements

• Excellent verbal and written communication skills in English.

• Previous experience in customer service, call centers, or customer support is preferred.

• Familiarity with handling inbound calls and documenting customer interactions is an asset.

• Experience in medical scheduling, patient services, healthcare administration, or medical call centers is advantageous but not required.

• Knowledge of electronic health records (EHR), appointment scheduling software, or customer management systems is beneficial.

• Strong listening abilities with the capacity to communicate with empathy, patience, and professionalism.

• High attention to detail when verifying information and recording interactions.

• Capability to multitask, prioritize responsibilities, and stay organized in a fast-paced setting.

• Comfort using computers and learning new software applications.

• Good judgment in managing confidential information and sensitive discussions.

• Reliable, service-oriented mindset with a commitment to following established protocols.

• Must own or acquire necessary equipment: Windows 11 PC, at least 16 GB RAM, Intel i5 processor or better, dual monitors, webcam, wired USB headset, fiber internet with a wired Ethernet connection, and a backup power solution.

• Availability to work Monday through Friday, from 8:00 AM to 5:00 PM U.S. Eastern Time.

• Resumes should be submitted in English.

• Must be comfortable communicating professionally in English throughout the work shift.

• Willingness to undergo the required background check is essential.

• Current residency in Mexico is required.

• Must meet the technical specifications prior to starting work.

🏝️ Benefits

• Paid training.

• Weekly payments in arrears.