Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming patient calls in a timely and professional manner.

• Schedule, reschedule, confirm, and cancel medical appointments as necessary.

• Assist patients with inquiries related to appointments and administrative matters.

• Verify and document patient information in accordance with established protocols.

• Record calls, patient requests, messages, and follow-up actions in the designated systems.

• Forward messages and inquiries to healthcare providers or administrative teams as needed.

• Adhere to scheduling protocols and coordinate appointments based on availability and service needs.

• Utilize scheduling software, patient management systems, and other relevant applications.

• Maintain a calm, empathetic, and professional demeanor with callers who may be frustrated, concerned, or anxious.

• Safeguard confidential patient information and comply with privacy, security, and HIPAA regulations.

• Follow established workflows, quality standards, and documentation guidelines.

• Escalate clinical inquiries or sensitive matters to the appropriate personnel.

⛳️ Requirements

• Excellent spoken and written communication skills in English.

• Previous experience in customer service, call centers, or customer support is desirable.

• Familiarity with handling inbound calls and documenting customer interactions is advantageous.

• Experience in medical scheduling, patient services, healthcare administration, or medical call centers is beneficial but not required.

• Proficiency with electronic health records (EHR), appointment scheduling systems, or customer management software is a plus.

• Strong listening skills with the ability to communicate with empathy, patience, and professionalism.

• Exceptional attention to detail when verifying information and documenting interactions.

• Capability to multitask, prioritize responsibilities, and stay organized in a fast-paced setting.

• Comfort using computers and learning new software applications.

• Good judgment in managing confidential information and sensitive discussions.

• A reliable, service-oriented mindset with a commitment to following established procedures.

• Access to necessary equipment and a suitable home office setup.

• Windows 11 PC; Mac systems are not supported.

• At least 16 GB of RAM.

• Intel i5 processor or higher.

• Dual monitor setup.

• Webcam and wired USB headset.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• Proficiency with Microsoft Teams and Office 365.

• Availability to work Monday through Friday, 8:00 AM to 5:00 PM U.S. Eastern Time.

• Must currently reside in Mexico.

• Resume must be submitted in English.

• Comfortable communicating professionally in English throughout the work shift.

• Willing to undergo a required background check.

🏝️ Benefits

• Paid training.

• Weekly payments made in arrears.