Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming patient calls in a timely and professional manner.

• Manage the scheduling, rescheduling, confirmation, and cancellation of medical appointments.

• Provide assistance to patients regarding appointment-related inquiries and administrative questions.

• Verify and document patient information in accordance with established protocols.

• Record calls, patient requests, messages, and follow-up actions in the appropriate systems.

• Forward messages and inquiries to healthcare providers or administrative teams.

• Adhere to scheduling protocols and coordinate appointments based on availability and service needs.

• Utilize scheduling software, patient management systems, and other computer applications effectively.

• Maintain a calm, empathetic, and professional demeanor when dealing with frustrated, concerned, or anxious callers.

• Safeguard confidential patient information while adhering to privacy, security, and HIPAA regulations.

• Comply with established workflows, quality standards, and documentation requirements.

• Escalate clinical inquiries or sensitive matters to the appropriate personnel.

⛳️ Requirements

• Applicants must currently reside in Mexico.

• Resumes should be submitted in English; Spanish resumes will not be considered.

• Proficient spoken and written communication skills in English are essential.

• Applicants must possess a Windows 11 PC (Mac is not supported) with at least 16 GB RAM and an Intel i5 processor or higher.

• Dual monitor setup is required.

• A webcam and wired USB headset are necessary.

• Fiber internet with a wired Ethernet connection is mandatory.

• A backup power solution is required.

• Proficiency in Microsoft Teams and Office 365 is essential.

• Availability to work Monday through Friday, from 8:00 AM to 5:00 PM U.S. Eastern Time.

• Candidates must be prepared to undergo a mandatory background check.

• Previous experience in customer service, call centers, or customer support is preferred.

• Experience in handling inbound calls and documenting customer interactions is advantageous.

• Familiarity with medical scheduling, patient services, healthcare administration, or medical call center roles is beneficial but not required.

• Experience with electronic health records (EHR), appointment scheduling platforms, or customer management systems is a plus.

• Strong listening skills and the capacity to communicate with empathy, patience, and professionalism.

• Excellent attention to detail is necessary.

• Ability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment.

• Confidence in using computers and learning new software applications is essential.

• Good judgment when dealing with confidential information and sensitive discussions.

• Willingness to adhere to established procedures is required.

🏝️ Benefits

• Paid training.

• Weekly payments in arrears.

• Fully remote work opportunity.

• Independent contractor position.